It is not just as an (ITIL) Service Manager that you will continually be confronted by the same, recurring tasks: Transparent SLA management, easy and up-to-date communication of the service quality, near-time SLA monitoring (qualitative, quantitative, financial) and automated SLA reporting.

You may well be able to temporarily master these challenges with the corresponding investment in time or for a certain work load. But the results will definitely not be very efficient or transparent, and they will certainly hardly be attractive to the co-workers
involved. What you can do now, however, is to rely on the experience and expertise of Q to be: The cutting-edge and ITIL-certified standard software Q-Board for SLA Management.

Shed new light onto your IT service quality for your customers and IT and optimize your entire service control processes.

The advantages for SLA management and control: Direct access and simple, centralized management for all SLA data, threshold values and documents. Integration of all relevant existing systems and data for ascertaining target and actual data.

Benefits in routine operation: Automated data pooling, contract-conformant valuation and quality-assured reporting (active workflow
control). Uniform, standardized communication. Alerts/escalation. Trend analyses, dependability and reliability throughout the entire
process. Interface for CMDB data.

Benefits in the communication: Dashboards and cockpits for each target group/role. The same visualization regardless of data origin.
Standardized metrics and comparable statements.